Refund policy
Return Policy
At EaseStride, we stand behind our products and want you to feel completely confident with your purchase. If something isn’t right, we’re here to help.
Size Help & Easy Exchanges
We understand that choosing the right size can be challenging — especially if it’s your first time.
- We offer support for size-related questions before and after your purchase
- If you receive the wrong size, we’ll work with you to find the best solution, including exchange options where possible
- Contact us anytime — we’re here to help you get the right fit
30-Day Return Window
Most items can be returned within 30 days of delivery, as long as they are unused, unworn, and in resalable condition.
Prosthetic Liners & Sleeves – Important Hygiene Policy
Because our products are medical-grade and worn directly on the skin, we follow strict hygiene standards:
- Products must be clean, unused, and in original condition to be eligible for return
- Due to hygiene reasons, we cannot accept items that show any signs of wear, skin contact, odor, or residue
- Items that have been opened but remain unused may still be eligible for return, subject to inspection
How to Request a Return or Exchange
- Email us at info@easestride.com
- Include your order number and reason for return
- Wait for a Return Authorization (RMA) before sending anything back
Returns sent without an RMA will not be accepted.
Return Guidelines
- Items must be in resalable condition with original packaging
- No signs of use, wear, washing, or alteration
- No scents (perfume, smoke, detergent)
- No residue (lotions, oils, etc.)
Shipping
- Original shipping costs are non-refundable
- Return shipping is the customer’s responsibility
- If the item is defective or incorrect, we’ll take care of it
Need Help?
We’re here to support you every step of the way.
Email: info@easestride.com
Our Promise
We’re committed to providing high-quality, affordable prosthetic solutions — and making sure you feel supported, not stuck.
#StrideWithEase